Not all goodbyes are forever, and some of the best deals start with a second chance.
This simulation trains you to win back former customers by confronting the past, reframing the present, and offering new reasons to return. You’ll explore timing, tone, and trust, without sounding desperate or dismissive.
Every scenario tests your ability to address why they left, what’s changed, and how your current offer fits better than before. You’ll also learn to handle emotional baggage, differentiate from past experiences, and position the return as a smart business move.
Forget generic reactivation scripts, this is about rebuilding relationships with authenticity, strategy, and humility.
Because every lost customer still has a door worth knocking on, if you know how to open it right.
