When a customer is slipping away, you don’t need charm, you need clarity.
This simulation focuses on the most emotionally charged call type: saving at-risk accounts. You’ll practice difficult conversations with clients who are frustrated, disengaged, or halfway out the door.
You’ll learn how to uncover root causes, listen without defensiveness, and present honest solutions that restore trust. From rebuilding credibility to handling strong objections, every turn of the game tests your emotional resilience and recovery strategy.
These aren’t warm calls. These are “tell me why I should stay” moments. You’ll get real-time feedback, tough consequences, and the opportunity to rewrite the ending.
This is where empathy meets accountability. And where careers are made.
